Shipping & Returns
Returning or exchanging items
You have 30 days from the date of dispatch to return an item for an exchange or a refund. Please note you have 14 days to exchange or return items discounted or sale items.
A product will only be accepted for exchange or refund if it is returned unworn, undamaged and in new condition. All body piercing is dispatched in clear plastic bags and sealed with a tamper proof label which allows customers to view the items and still make use of our fantastic returns policy However, we will not exchange or refund any item of body piercing if we believe that the sealed packaging has been opened or tampered with. This does not affect your statutory rights.
If an item has been engraved we are unable to offer an exchange or provide a full refund. We will, however, offer a 50% refund.
EXCHANGES / RETURNS FAQ
What do I do if I have lost my invoice?
Don’t worry if you lose your invoice you can still return your item. Package up the item you want to return and include your details and your order number (this can be found on our emails or by looking in Order History in your online account) and let us know what you would like to exchange or refund.
How long does it take to process a return?
From receipt of your parcel we aim to process your returns as quickly as possible - usually within 48 hours. At busy periods of the year, please allow up to seven working days for your return to be processed.
Can I exchange for a more expensive item?
Yes, if the replacement item is more expensive than the returned item we will contact you for payment of the difference.
What happens if the item I want in exchange is out of stock?
If we do not have the item that you want in exchange in stock, you will be contacted by our customer services team within 30 days and offered an alternative item or full refund.
How long will I have to wait for a refund?
We will process your refund as soon as possible usually within 48 hours of receipt. We will send you an email to let you know we have received the item and are processing it. A refund will normally take around five to seven working days to appear in your account, but this can also depend on your bank.
My item is faulty and I want to return it.
Goods are classed as faulty if they are received damaged, or where a manufacturing fault occurs within 30 days of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you believe your item is faulty please contact us who will advise on how to return the item for a repair/replacement if returned within the warranty period.
Cancelling or changing an order
Please check and place your orders carefully as we cannot make changes once we’ve received it. If you'd like to add products to your order you should place a new order.
If you need to change details of your delivery address, remove items from your order or cancel the order, please contact our Customer Services team between 8:30am – 5.30pm, Monday to Friday (excepting Bank Holidays)
Consumer Contracts Regulations 2013
This legislation offers you the following cancellation rights when you buy online or by phone: You are entitled to cancel your contract provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.